Job Description

Job Title: Director Company Overview: Join our dynamic team at Chick-fil-A, one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. Chick-fil-A is dedicated to providing delicious meals in a welcoming atmosphere. We pride ourselves on our commitment to quality ingredients, excellent customer service, and fostering a positive work environment for our employees. Position Overview: The Restaurant Director is a senior leader dedicated to executing excellence across all Five Critical Success Factors — overseeing the front of house and/or kitchen operations to drive the Restaurant toward its vision. This leader champions continuous improvement within a LEAN culture, developing people and processes with clear communication and accountability throughout every daypart. Leadership Embody and champion the Restaurant's mission and vision across all teams Set clear team goals, share scores visually, and celebrate wins Communicate effectively, share ideas openly, and take a positive approach in all situations Identify emerging leaders and support their operational and personal growth through coaching and accountability Create and sustain a LEAN culture and continuous improvement mindset at every level Hold all team members accountable to policy standards — attendance, grooming, uniforms, cell phones, and more Talent & Team Development Develop Shift Managers through coaching and structured accountability Ensure completion of opening, closing, and cleaning checklists Cultivate a culture of unity across all dayparts and roles Partner with the Training Director on development focus areas, new product rollouts, and disciplinary consistency Train BOH team in kitchen systems, safety, and procedures Guest Experience Ensure proper procedures for order accuracy, hospitality behaviors, speed, and food presentation across FOH and/or BOH Protect the customer experience by ensuring packaging, quality, and presentation meet or exceed brand standards Maintain consistent cleanliness and organization across all areas — (e.g. front counters, register, dessert stations, kitchen, and team spaces) Complete two Food Safety/Recipe and Service Assessments (FSAs/RSAs) daily; use RSA, FSA, and CEM findings to drive immediate improvement Maintain a strong culture of Food Safety throughout the Restaurant Partner with the Training Director to address recurring issues and build action plans Sales & Brand Growth Ensure speed and quality of food to retain and attract Guests, including on catering orders Train FOH team members on suggestive selling — upsizing, new menu items, and strategic recommendations, as appropriate Partner with the Marketing Coordinator on brand growth initiatives Financial Stewardship Own overall labor percentage and productivity goals across FOH and/or BOH Manage equipment repair and maintenance using the Facilities page; track and resolve damaged equipment Execute LEAN principles in all areas — engaging team at every level to eliminate waste and improve efficiency Own inventory — LEAN build-tos, product portioning, chicken tracking (freezer, thaw, waste) Manage truck and produce orders; organize deliveries via suggested ordering Verify bread delivery numbers and quality Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr

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