Position Overview Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few characteristics that make our Repair Technicians successful: Customer Focus: Understands customer service principles, provides an excellent customer experience, connects with customers in a meaningful way, is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Initiative: Identifies opportunities and issues and follows through on work activities to capitalize or resolve them. Learns quickly and takes positive action without being requested to do so. Develops knowledge and skills including product, store operations, sales and leadership. Selling: Works through GC certification program to gain a base understanding of products and sales techniques. Training: Effectively trains learners and communicates information and techniques so that they are retained. Responsibilities Interact with customers, ensuring a positive customer experience Service customer-owned instruments with a high level of craftsmanship Maintain store owned gear, as requested Complete warranty repair work Additional duties as assigned Qualifications Skilled understanding of repairing guitars Preferences Foundational product knowledge on Guitar Center products Why Guitar Center? Guitar Center offers the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour. Benefits and perks include Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Equity and Accommodation Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under federal, state, or local laws. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by emailing recruiting@guitarcenter.com. Details Seniority level: Entry level Employment type: Full-time Job function: Design, Art/Creative, and Information Technology Industries: Technology, Information and Internet Referrals increase your chances of interviewing at TieTalent. #J-18808-Ljbffr
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